Bob Zygala’s COMM 215 Gallery

Below is a gallery of some of my best photos from COMM 215, Spring Semester 2022.

Photo Story- Theresa Tarlo

Start of a new day

Theresa Tarlo, owner of Dress 2 Dance in Glenside, PA,enters her store on the morning of April 8, 2022, preparing to open for the day (Photo by Bob Zygala)

Opening Routine

Theresa Tarlo, owner of Dress 2 Dance in Glenside, PA, vacuums the entry of her store- part of her opening routine- on April 9, 2022 (Photo by Bob Zygala)

Checking the time

Theresa Tarlo, owner of Dress 2 Dance in Glenside, PA, checks her watch to make sure she opens on time on April 9, 2022 (Photo by Bob Zygala)

Opening Routine

Theresa Tarlo and her daughter Becca set up a display outside their Glenside, PA store, Dress 2 Dance, for the Glenside Arts Festival on April 23, 2022. (Photo by Bob Zygala)

Checking out

Theresa Tarlo (left), owner of Dress 2 Dance in Glenside, PA, rings up a customer on April 8, 2022 (Photo by Bob Zygala)

Shopping Assistance

Theresa Tarlo assists a customer with choosing a pair of tights for an upcoming performance at her dance supply store, Dress 2 Dance, on April 20, 2022. The store is located in Glenside, PA (Photo by Bob Zygala)

Taking a photo

Theresa Tarlo, owner of Dress 2 Dance in Glenside, PA,takes a picture of some of a bag that a customer had called to ask about on April 8, 2022 (Photo by Bob Zygala)

New shoes

Theresa Tarlo helps a young customer and her mother pick out a pair of ballet shoes at Dress 2 Dance, Theresa’s Glenside, PA store on April 23, 2022. (Photo by Bob Zygala)

Keeping accounts

As part of her closing routine, Theresa Tarlo records the day’s sales for Dress 2 Dance, her Glenside, PA shop. (Photo by Bob Zygala)

Closing up shop

Theresa Tarlo, owner of Dress 2 Dance brings in her sign and starts to close up her Glenside, PA shop on April 20, 2022. (Photo by Bob Zygala)

Getting ready to go

Theresa Tarlo finishes another day and prepares to leave her Glenside, PA store, Dress 2 Dance, on April 20th, 2022. (Photo by Bob Zygala)

Out the door

Done for the day, Theresa Tarlo leaves out of the back of her Glenside, PA store, Dress 2 Dance, on April 20, 2022. (Photo by Bob Zygala).

Locking up

Theresa Tarlo locks up the back door of her Glenside, PA store, Dress 2 Dance, at the end of the day on April 20, 2022. (Photo by Bob Zygala)

Other Assignments

Runner in scoring position

Spectators watch as Cheltenham High School Senior Jacob Sterman waits to score the first run in the Junior Varsity Baseball team’s 7-0 victory against MAST Community Charter School on March 29, 2022 on the CHS baseball field. (Photo by Bob Zygala)

Proclamation to the masses

Vice president of Zenkaikon Entertainment,Adam Beaton, poses with his trademark hat and prepares to address his minions during the convention’s annual pre-convention panic meeting at the Lancaster County Convention Center on February 26, 2022 (Photo by Bob Zygala)

Start of a new day

Frank Stanchek, owner of Classic Game Junkie in Glenside, PA, shares an intimate moment with some of his merchandise the evening of February 25, 2022. (Photo by Bob Zygala)

The Librarian

Teresa Zygala poses by the book shelf in her Wyncote, PA home on February 19, 2022 with evidence of her former career as a school librarian.

Bubble Gum Giraffe

A mural at the American Dream Mall, February 5 2022. (Photo by Bob Zygala)

Batter Up

Cheltenham High School JV Baseball pitcher Sam Batiancila throws a pitch to MAST COmmunity Charter School Senior Matthew Bearl at the opening game of the season at the CHS campus in Wyncote, PA on March 29, 2022. CHS Catcher, Sophmore Coilin Kelly is ready to catch the incoming pitch. the center fielder, CHS Senior Napoleon Nelson, is standing by in the background. (Photo by Bob Zygala).

ROBERT ZYGALA

721 Paxson Avenue | Wyncote, PA 19095 | Mobile: 215-290-5342 | Home: 215-887-2173 | rzygala@gmail.com

Profile

I am a persistent and responsible computer and AV specialist with a strong work ethic and the ability to multi-task and focus on detail.  I have a strong commitment to exceptional customer service, demonstrated through more than 20 years working in IT support and other customer-facing roles.  In my role as a support agent for Venture 3 Systems, I have spent years interacting with inexperienced users, guiding them in the use of their computers.  I work efficiently, both independently and in a team environment.

 

Technical Skills

Microsoft Word, Excel, Access, PowerPoint, Outlook. Visual Studio, Adobe Photoshop, Illustrator, Autodesk Maya, Apple Final Cut, Avid Pro tools software. Java, C#, and C++ programming.  Experienced with a variety of audio and video equipment.  Experience with TeamViewer and VNC remote access tools.  

 

Education

Montgomery County Community College, Blue Bell, PA

  Associate Degree, Computer Systems

  Associate Degree, Electronic Game and Simulation Design

  Related Courses: Theory of game design, Maya, Photoshop, Working with game engines,  

  C#,  C++, Java Pro Tools,  Final Cut, Script writing, Drawing, Audio and Video production techniques,  

  Systems Analysis and Design, Data Structures.

 

Experience

 

Pennsylvania State  University          August 2020-Presnt

 Student, Digital Multimedia Design

  • Enrolled full time in classes

 

Venture 3 Systems, Hatfield, PA                  April 2015-October 2020

 Support and Billing Agent

  • Handle support tickets and calls from users of the Telikin Computer and the Wow Computer, systems running a custom Linux distribution designed to be easy to learn and use for senior citizens.
  • Use customer service skills and patience to handle a wide variety of issues that users may encounter, including the teaching of basic computer skills to people that have never used a computer before.
  • Demonstrate patience and compassion with customers who may have reduced faculties
  • Handle any issues related to the billing for products and services purchased from the company.
  • Attempt to collect payment from customers delinquent on lease plan payments.

 

 

MPC, Philadelphia, PA                      December 2013-June 2014

 IT Support Technician

  • Use customer service skills to help users resolve issues with the computers, printers, and other technology they need to do their jobs.
  • Troubleshoot and repair all issues with the computers, printers, and AV equipment used in the day to day operation of the business
  • Network administration tasks for approximately 30 employees in the Philadelphia plant, including password resets, account creation, and log-in assistance amongst other tasks.
  • Establish video conferences via Oovoo with the corporate headquarters in Minnesota, the primary means of communication between the home office and the Philadelphia plant

Asset Recovery Tester

  • Test various recycled technology to determine if it is suitable for resale or teardown
  • Perform any repairs that may be needed to return items to salable condition

 

PHEAA, Chester, PA                         November 2013-December 2013

 Loan Counselor

  • Answer calls from borrowers regarding their student loans.
  • Process changes to loans.
  • Left after being hired for work in the IT field at MPC.

 

Projection Presentation Technology, Folcroft, PA                      March 2013-Present

   Freelance AV Technician

  • Set up and break down AV equipment such as cameras, projectors, and audio systems for conventions and conferences.
  • Operate the sound board during presentations.
  • Set up and control show lighting.
  • Operate a camera to record presentations as needed.

 

Zenkaikon Entertainment, Lancaster, PA                                      June 2007- Present

   Head of Mobile Tech

  • Manage the convention’s 8 member Mobile Tech team.
  • Responsible for setting up Audio and Video equipment in a number of panel and video rooms.
  • Shoot and edit promotional videos for the convention.
  • Set up and maintain the convention’s registration computer network. This involves setting up 10 dumb terminals and a linux server, and running Cat5E cabling to connect them.
  • Recommend to the board of directors any purchases of technology needed.

 

   Staff Services Team

  • Responsible for maintaining a contact list of over 120 volunteer staffers.
  • Find a venue and arrange catering (when needed) for all staff meetings.
  • Handle any staff disciplinary issues that arise throughout the year.
  • Organize hotel rooms for all staffers who need one during the convention.
  • Recruit new staffers as needed.
  • Create and maintain training materials as needed.
  • Participate in the evaluations of all senior staff members.

 

Verigent, Philadelphia, PA                                                                    July 2012-August 2012

   Lead Technician

  • Managed a team of 2 technicians. Received daily work assignments from the supervisor, and determined how they would be accomplished.  
  • Performed a repair on SMARTBoard interactive white boards in schools throughout the School District of Philadelphia.
  • Reported each day on the progress of the team’s work.

 

Wingspan Technology, Blue Bell, PA                                                  March 2012-April 2012

   QA Tester

  • Performed quality assurance testing on a new version of Wingspan eTMF, software used to manage documents created during the development of pharmaceuticals
  • Ensured that all functionality of the software performed as intended
  • Filed detailed bug reports when any issues arose.

 

Intertek, Blue Bell, PA                                                                    October 2010-August 2011

   Software Tester

  • Performed validation testing on software for a number of different app stores
  • Navigated through applications submitted for sale on the store attempting to find any content that did not meet the standards established by the store’s operators.

 

Procall Solutions, Blue Bell, PA                                                                 July 2009-Sept 2010

   Agent

  • Called customers of 1&1 Internet to sell them an upgrade to hosted Microsoft Exchange service.

 

Conshohocken Catholic School, Conshohocken, PA                                 Aug 2006-Dec2007

   Technical Consultant

  • Responsible for maintaining a network of 72 Windows computers.
  • Maintained an inventory of the school’s hardware and software.
  • Provided on-call technical support for any technology issues that arose during the week.
  • Customer service skills to interact with faculty members needing assistance.

 

Wawa Food Market, Jenkintown, PA                                                       Aug 2000-Sept 2004

   Customer Service Manager

  • Responsible for team providing customer satisfaction.
  • Worked to resolve issues with customers
  • Assured team provided prompt and courteous service
  • Responsible for reconciling register and safe cash receipts.

 

   Store Trainer

  • Responsible for the training of all new associates.
  • Walked trainees through all processes used in the day to day operations of the store.